Frequently Asked Questions
Will the arrangements exactly the same as in the photo?
Most of the time, the arrangements will look similar to the ones featured on this website. However, please be advised that substitutions may need to be made based on season, availability of flowers or other unforeseen or uncontrollable circumstances.
If we are out of a particular color box, may substitute a same size box of a different color that our designers think would not undermine the overall look of the arrangement. We have the most creative designers on our team who professionally recreate PRIMA designs based on their creative interpretation.
The “look and feel” of PRIMA arrangements featured will remain the same, with our designers paying careful attention to overall shape, size, style, and color combinations.
In our arrangements, color will take preference over the type of the flower. If we are out of a specific flower, the designer may substitute it with a similar flower of an equal or greater value that is similar to the color featured on the website
How long do the PRIMA fresh flowers last and how to give them longer life?
Fresh flowers are perishable and have a life of their own. We cannot guarantee how long they will last, but caring for them will make a significant difference in their life.
Please follow these instructions to give your flowers a longer life:
– Place your arrangement indoors, away from any direct sunlight, heating or cooling vents.
– Please don’t place them directly under ceiling fans, on top of televisions or radiators.
– Keep the arrangement in a cool spot (65 to 72 degrees Fahrenheit).
– Flower Boxes: Add a cup of water (tea cup) every other day from the middle into the base of the box. The average life of flowers in a box – 3 days.
– Remove fading blooms and foliage. Some flowers last longer than others. To keep your entire arrangement looking fresh, simply pluck fading flowers off the stem.
Order Confirmation
When your order is placed on the website, you will see a “Thank You” page which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. If placed between 8:00 am and 12:00 pm EDT, then it will be processed within the hour-two. If placed after 12:00 pm EDT your order will be processed the following day.